Frequently Asked Questions
Everything you need to know about your order and our collections.
How long will my order take to arrive within the UK?
Standard UK shipping typically takes 3-5 business days. We also offer an express shipping option at checkout which delivers within 1-2 business days.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, certain items like earrings or swimwear cannot be returned.
Do you ship internationally from the UK store?
Yes, we ship to most countries worldwide. International delivery times vary by location but generally take between 7-14 business days.
How do I know which size to choose?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At The Strokes UK Store, we are committed to ethical fashion. We prioritize organic cotton and recycled materials across our core collections to minimize our environmental footprint.